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Alright i’m looking to improve my resume and I’m hoping you experts out there can help me. I’ve removed all personal information.
OBJECTIVE
Information Technology position with over two years of experience will add value to operations and customer service. Will bring a strong work ethic, great flexibility, and tremendous energy to the position while proving to be a valuable asset to the company.
CERTIFICATIONS
CompTIA A+, August 2009
CIW Associate, August 2009
EDUCATION
Walsh College, Troy, MI 06/2010- Present
• Bachelors of Business Information Systems with specialization in Information Assurance.
“Community College Name”, “City”, MI 06/2004-12/2009
• Dean’s List (Fall-06-Present)
• Associates of Applied Science in Information Technology Professional
• Associates of Applied Science in Network Administration
• Associates of Applied Science in Network Security
• Associates of Applied Science in Website Development and Design
• Associates of Applied Science in General Business Administration
• Associates in General Studies
PROFESSIONAL EXPERIENCE
Computer Support Technician 09/2007-Present
“Community College Name”, “City Name”, Michigan
• Provides technical support for specialized hardware systems such as Systemax, IBM, Dell, and HP nodes.
• Provides technical support for software such as Microsoft Office 2003/2007, Datatel, Adobe, Command/Norton Antivirus.
• Provides extensive customer support with both face-to-face and telephone consultation.
• Demonstrates the ability to analyze, evaluate, and resolve hardware and software conflicts quickly.
• Responsibilities include the repair, upgrade, troubleshoot, and maintenance of computers, networks and peripheral equipment.
Customer Service Representative 08/2004-08/2009
“Community College Name”, “City Name”, Michigan
Follett Higher Learning Corporation
• Established friendly yet professional atmosphere that promotes attentive customer service and respect for co-workers.
• Assisted in the training of new customer service representatives and associates.
• Worked with new customers in the development of new accounts and the implementation of new systems.
Customer Service Representative 01/2007-5/2007
CompUSA, “City”, Michigan
• Assisted customers with purchases and technological information.
• Provided customer service by communication via telephone, and electronic mail.
• Exceeded customer technical service warranty sales every week.
Project Manager 05/2005-10/2005
“School District Name”, City, Michigan
• Managed a team of web developers, graphic designers, video and audio crew. Developed an electronic promotional brochure to attract new students to the vocational school.
• Delegated responsibilities and designed time schedules.
• Prepared weekly project status reports for management.
• Developed and maintained two other affiliated websites while managed promotional DVD.
TECHNICAL SKILLS
• Skilled in communicating highly technical information to both technical and non-technical personnel.
• Knowledge of Windows XP Professional/Server 2003, UNIX/Linux operating systems.
• Academic experience with Microsoft Active Directory, and Exchange Server 2003, also Oracle database design and development using SQL.
• Knowledge to operate and troubleshoot a wide variety of nodes.
• Web Developing abilities include knowledge of HTML, CSS, JavaScript, VB Script, Classic ASP/ASP.NET, PHP, XML, and PERL/CGI.
• Ability to program in structured COBOL, RPGII/AS400, C, and Visual Basic.net/6.0.